Posts Tagged ‘consumer assistance’

Health Exchanges: Federal, State, or a Partnership

Monday, October 3rd, 2011

Federal or state Exchange? The question of who should run the marketplace for individuals and small businesses to shop for and buy affordable, high quality insurance has been an ongoing debate in health reform circles for a number of years. And a main decision point under the ACA is whether a state will create and run its own Exchange or have the federal government run the Exchange. To date, 12 states have passed laws to create their own Exchanges. Advocates in other states face a difficult calculation about what will be best for consumers – a federal or state Exchange – because so much is unknown about what a federal Exchange would look like. So far, HHS has provided few details.

Recent proposed regulations from HHS rejuvenated the discussion about federal Exchanges. HHS announced a “partnership model,” where states could split certain Exchange duties with the feds. With little detail in the regulations, states spent a few weeks dreaming about only working on parts of the Exchange that appealed to them, and leaving the rest for HHS to deal with. This lack of information about the partnership models made advocates, who are concerned with the seamlessness of enrollment for consumers, rightfully nervous.

Last week, the Center for Consumer Information and Insurance Oversight (CCIIO) unveiled further information on Exchange partnerships through this PowerPoint at a meeting of state officials. And the good news is that CCIIO is providing striking clarity on the Exchange: either a state creates an HHS-compliant Exchange by 2013 or the federal government will run the Exchange.

Under the federally-run Exchange, a state has a few options for partnerships. For each of these, HHS would run the enrollment and eligibility functions for the Exchange, and therefore the coordination with Medicaid.

  1. State Consumer Assistance Partnership: A state would maintain control and oversight of the Navigator program and other direct assistance to help people enroll in health insurance, including outreach and education. But HHS would oversee the website and call center for the Exchange.
  2. Plan Management Partnership: States will oversee the health insurance plans in an Exchange, including information and monitoring about the health plan options. HHS would coordinate on oversight of health plans and consumer complaints.
  3. States could choose both the Consumer Assistance and Plan Management Partnerships.

HHS was clear that, at this point, a state does not have an option to run only a Small Business Health Options (SHOP) Exchange, and have HHS run the individual Exchange, an idea explored by some states. A few things remain unclear about the federal partnership models, including how financing these Exchanges will work. More information from HHS can be found here.

We think these models could work for states, but Community Catalyst is interested to hear what you think: are the new partnership models going to be good for consumers?

– Christine Barber, Senior Policy Analyst

Consumer Assistance: What makes health reform go

Monday, July 12th, 2010

It’s no secret that the passage of the Affordable Care Act means lots of new opportunities for health care coverage and access – and that most Americans are confused about what the law actually means for them.  Here at Community Catalyst, we have seen health reform as an opportunity to improve consumers’ ability to get clear information in lay terms from trusted sources to help them understand their health care options.  And consumer assistance programs (CAPs) are a critical way to make this happen.

The Affordable Care Act included $30 million in 2010 to fund state ombudsman offices and CAPs (Section 1002).  The grant guidelines for those funds are slated to come out in the next few weeks, and the grants will likely go to states, who will decide how to best use the funds.

While we’re not quite sure how the guidelines will read or play out in implementation, we have  some core criteria we think are necessary to providing consumers accurate, understandable information and helping them navigate the new world of health care.

1.     Be truly independent.  Consumers should be able to trust that the information and enrollment assistance they get is unbiased – not informed by state budget problems or politics.  Especially as 20 states’ attorneys general actively oppose health reform, consumer assistance programs should ensure there’s a wall between state and political issues and helping consumers.
2.    States need to do more than they already do.  Many states are currently overwhelmed and understaffed because of budget woes.  Consumer assistance programs need to be separate and robust from current activities in state Administrations – and actually have the capacity to provide necessary help, navigation and information.
3.    Meet the needs of the community.  Consumer assistance needs to be culturally and linguistically competent, and provided by people who understand working with vulnerable populations.  A well-trained staff should be trusted by members of the community, including people at different levels of income and insurance options (from Medicaid to private insurance).
4.    Allow for feedback to policymakers.  A critical reason for consumer assistance is the ability to get real-time, on-the-ground information about what’s working and what’s not.  Regular feedback to state and local policymakers can help improve health reform implementation
5.    Ensure every state has a consumer assistance program.  Even if a state does not set up a program, the federal government should be able to contract directly with an organization to carry out these important duties.

Based on these elements, we think that the best option for CAPs in most states is often non-profit community advocacy organizations.  Examples like Health Care for All Massachusetts’s Helpline, New York’s Community Health Advocates, and Health Assist Tennessee have shown us that strong consumer assistance programs can mean the difference between a failed attempt and successful reforms. The Helpline in Massachusetts saw their call volume increase from 500 to 4000 per month after the passage of that state’s health reforms in 2006.  People call with questions from enrollment assistance to help with paperwork to navigating the health system.
We hope that the grant guidelines will explicitly permit states to contract or partner with community organizations to provide consumer assistance.  We have seen these models work, and know that they are trusted sources of health care information for communities and families looking for help in understanding a system that’s about to get bigger and more complex.

– Christine Barber, senior policy analyst